Critical Infrastructure

    There are 16 specific sectors in the U.S. that are considered critical infrastructure. 9-1-1 is  part of the Emergency Services sector, as defined by Homeland Security. If you have a legacy PSAP (Public Safety Answering Point or 9-1-1 Center), you depend on the local telephone carrier to keep their central office equipment up and running during […]

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Ransom Attacks

  There are three broad categories of hackers: Destructive (crash a website, destroy data) Social Justice (Edward Snowden, WikiLeaks) Those that want to make a Profit  One of the popular tactics used by those in category 3  is to hack into a company database (such as Target) and steal credit card information. The hacker can then take these […]

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A Shout Out to NextGen Tech Support!

One of the greatest impacts the transition to Next Generation 9-1-1 will have is to those individuals providing technical support. So, let’s put this in perspective- below shows the traditional 9-1-1 system today. When a PSAP calls for support, the first thing the provider might ask for is the circuit information. Based on the diagram above, […]

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Testing 1,2,3…

Recently, the Federal Government released a committee report. This report included the recommendation that the Standard Occupational Classification (SOC), NOT be modified to change the classification of Public Safety Telecommunicator from “Office and Administrative Support” to critical public safety professional. This was in direct opposition to the recommendations from APCO, NENA and the Congressional NextGen 9-1-1  Caucus. […]

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Google Can Now Provide Wireless 9-1-1 Location Information with its Android Operating System.

First-  It is important to remember that there can be three distinct issues involving wireless 9-1-1 calls :   Call Routing  (Having the 9-1-1 call routed to the correct PSAP) Enhanced Location Information (Phase II) Challenge Indoor Location Information Challenge With this recent Google announcement, we are only dealing with items number 2 and 3 above. The Google […]

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NG9-1-1 Wireless Call Routing- Clarification

In my last blog post, I mentioned that with Next Generation 9-1-1 we will dramatically reduce the number of wireless 9-1-1 calls that are routed to the wrong PSAP. I wrote “With Geospatial Routing, the location of the caller is determined first. This information is then passed on to the GIS mapping function, which should then route the […]

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NextGen 9-1-1 Inside the PSAP

If your career is INSIDE the Public Safety Answering Point (PSAP), one question might be “How will NG9-1-1 help us do our job?” In speaking with Telecommunicators (those dedicated individuals that answer your 9-1-1 call), many identify the following to be important: Reduce the number of transfers– in other words, have the network route wireless 9-1-1 calls to the correct […]

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