Securing CAD in 9-1-1 Centers

 ~Cyber Attacks and Computer Aided Dispatch (CAD)~ 9-1-1 Centers (PSAPs) serve two main Public Safety functions: INBOUND– Answering a 9-1-1 call or text from the public OUTBOUND– Dispatching first responders (fire, EMS, law enforcement) In most centers, these systems exist on two separate networks. The inbound network is typically installed and maintained by the vendor […]

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Crypto-Jacking: Using 9-1-1 Center Computers for Profit

Most of us have heard the term ‘crypto mining’. Cryptojacking is simply using the computer power and electricity of another person or company (in this case a 9-1-1 center or PSAP) without their knowledge to ‘mine coins’. Simple Explanation Cryptocurrency is, by design, decentralized. Transactions, which are encrypted, are added to a “block’, the block […]

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TDoS Pilot Project

Today we finalized a two-year agreement to work with Securelogix on a pilot to research Telephony Denial of Service (TDoS). The Department of Homeland Security Science and Technology Directorate is funding the pilot. Podcast with Mark Fletcher  The article below provides a good overview: TDoS Pilot Securelogix will install equipment at our two core node locations, […]

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FirstNet and NextGen 9-1-1

There is discussion in the 9-1-1 community regarding FirstNet and how it might relate to Next Generation 9-1-1. Here in Florida, we recently received a formal briefing on FirstNet. As a reminder- in the world of the First Responder, the current Land Mobile Radio (LMR) system for voice will remain.  The initial FirstNet deployments will be […]

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Telemarketing Calls Invade 9-1-1

  Call Taker:  9-1-1, what is the location of your emergency? Caller: Hello! how are you? The caller then breaks into a sales pitch for: Dental Insurance Priceline Hilton Resorts Marriott Resorts Orlando Theme Parks Cancun resorts Travel Dollars and many more….. The telemarketers did not understand that their Robo-Dialer had routed their call to 9-1-1. […]

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GeoSpatial (location based) Routing- We Tried

When I took over this project in 2013, one feature that appealed to me was geospatial  routing. Instead of wireless 9-1-1 calls being routed to a PSAP based on the cell tower/sector database, it would now be routed to the correct PSAP based on the location of the caller. (You NG9-1-1 technical types out there- you […]

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Campus Safety- What Part Does a PSAP Play?

Boca Raton is a beautiful city of approx. 91,000 located in southern Palm Beach County. Florida Atlantic University (FAU) sits on 850 acres within the city limits-  a mere 2 miles from the ocean. About 31,000 students attend this campus. The university has its own sworn officers, giving it legal jurisdiction over the campus. 9-1-1 calls […]

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