Ransom Attacks

  There are three broad categories of hackers: Destructive (crash a website, destroy data) Social Justice (Edward Snowden, WikiLeaks) Those that want to make a Profit  One of the popular tactics used by those in category 3  is to hack into a company database (such as Target) and steal credit card information. The hacker can then take these […]

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Outbound Text from the PSAP

  This past week I attended the NENA 2016 Conference in Indianapolis, Indiana. One of the information Breakout Sessions was entitled “New, Now, Wow”. Rob McMullen ENP, the 9-1-1 Director from Vigo County, Illinois, was a member of this panel. Rob informed the audience that Indiana has implemented Text-to-911 statewide, 92 counties, a major accomplishment. Rob provided […]

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Text to 9-1-1 and Language Translation

    In certain areas of the United States there are large segments of the local population that do not speak English. In 9-1-1 Call Centers (PSAP’s) today, it is common practice to have a third party language translation service under contract. For example, a 9-1-1 call is received and the call taker does not […]

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