A Shout Out to NextGen Tech Support!

One of the greatest impacts the transition to Next Generation 9-1-1 will have is to those individuals providing technical support. So, let’s put this in perspective- below shows the traditional 9-1-1 system today. When a PSAP calls for support, the first thing the provider might ask for is the circuit information. Based on the diagram above, […]

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Testing 1,2,3…

Recently, the Federal Government released a committee report. This report included the recommendation that the Standard Occupational Classification (SOC), NOT be modified to change the classification of Public Safety Telecommunicator from “Office and Administrative Support” to critical public safety professional. This was in direct opposition to the recommendations from APCO, NENA and the Congressional NextGen 9-1-1  Caucus. […]

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Google Can Now Provide Wireless 9-1-1 Location Information with its Android Operating System.

First-  It is important to remember that there can be three distinct issues involving wireless 9-1-1 calls :   Call Routing  (Having the 9-1-1 call routed to the correct PSAP) Enhanced Location Information (Phase II) Challenge Indoor Location Information Challenge With this recent Google announcement, we are only dealing with items number 2 and 3 above. The Google […]

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NextGen 9-1-1 Inside the PSAP

If your career is INSIDE the Public Safety Answering Point (PSAP), one question might be “How will NG9-1-1 help us do our job?” In speaking with Telecommunicators (those dedicated individuals that answer your 9-1-1 call), many identify the following to be important: Reduce the number of transfers– in other words, have the network route wireless 9-1-1 calls to the correct […]

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FCC Chairman Testifies on NG9-1-1

Today there was a meeting regarding the Federal Communication Commission’s (FCC) oversight responsibilities, conducted by the U.S. House of Representatives Energy and Commerce Committee. I am encouraged by the recommendation regarding funding for NG9-1-1. Below is the testimony of FCC Chairman Wheeler: Text of Wheeler Testimony on NG9-1-1 During my tenure as FCC Chairman, and in […]

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………………..Call the Governor…………..

On June 21, 2016  Jeff McLeod, Director of the National Governors Association (NGA) “Center for Best Practices, Homeland Security and Public Safety Division”, testified before a Senate subcommittee on FirstNet. Part of his comments “States have identified potential obstacles and challenges surrounding the implementation of FirstNet around issues of coverage, cost and consultation. Governors will weigh […]

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Outbound Text from the PSAP

  This past week I attended the NENA 2016 Conference in Indianapolis, Indiana. One of the information Breakout Sessions was entitled “New, Now, Wow”. Rob McMullen ENP, the 9-1-1 Director from Vigo County, Illinois, was a member of this panel. Rob informed the audience that Indiana has implemented Text-to-911 statewide, 92 counties, a major accomplishment. Rob provided […]

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