Accurate 9-1-1 Caller Location: Coming to a Screen Near You

The CTIA Announcement on September 5th represents a major milestone in 9-1-1 caller location accuracy and fantastic news for our nations over 6,000 9-1-1 centers: Eases integration for 9-1-1 emergency call centers “The adoption of Device Based Hybrid  solutions for wireless 9-1-1 calls will not require Public Safety Answering Points (PSAPs) to install new equipment […]

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Testing 1,2,3…

Recently, the Federal Government released a committee report. This report included the recommendation that the Standard Occupational Classification (SOC), NOT be modified to change the classification of Public Safety Telecommunicator from “Office and Administrative Support” to critical public safety professional. This was in direct opposition to the recommendations from APCO, NENA and the Congressional NextGen 9-1-1  Caucus. […]

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Google Can Now Provide Wireless 9-1-1 Location Information with its Android Operating System.

First-  It is important to remember that there can be three distinct issues involving wireless 9-1-1 calls :   Call Routing  (Having the 9-1-1 call routed to the correct PSAP) Enhanced Location Information (Phase II) Challenge Indoor Location Information Challenge With this recent Google announcement, we are only dealing with items number 2 and 3 above. The Google […]

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NextGen 9-1-1 Inside the PSAP

If your career is INSIDE the Public Safety Answering Point (PSAP), one question might be “How will NG9-1-1 help us do our job?” In speaking with Telecommunicators (those dedicated individuals that answer your 9-1-1 call), many identify the following to be important: Reduce the number of transfers– in other words, have the network route wireless 9-1-1 calls to the correct […]

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………………..Call the Governor…………..

On June 21, 2016  Jeff McLeod, Director of the National Governors Association (NGA) “Center for Best Practices, Homeland Security and Public Safety Division”, testified before a Senate subcommittee on FirstNet. Part of his comments “States have identified potential obstacles and challenges surrounding the implementation of FirstNet around issues of coverage, cost and consultation. Governors will weigh […]

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Outbound Text from the PSAP

  This past week I attended the NENA 2016 Conference in Indianapolis, Indiana. One of the information Breakout Sessions was entitled “New, Now, Wow”. Rob McMullen ENP, the 9-1-1 Director from Vigo County, Illinois, was a member of this panel. Rob informed the audience that Indiana has implemented Text-to-911 statewide, 92 counties, a major accomplishment. Rob provided […]

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John Oliver Highlights Location Issues

By now, you may have seen the 9-1-1 segment from the HBO show “Last Week Tonight”.  If you have not seen the clip, here is the link- but please be aware that this is HBO and there is no censoring as far as language…    Last Week Tonight- 911 We normally only see 9-1-1 in […]

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