Telemarketing Calls Invade 9-1-1

  Call Taker:  9-1-1, what is the location of your emergency? Caller: Hello! how are you? The caller then breaks into a sales pitch for: Dental Insurance Priceline Hilton Resorts Marriott Resorts Orlando Theme Parks Cancun resorts Travel Dollars and many more….. The telemarketers did not understand that their Robo-Dialer had routed their call to 9-1-1. […]

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GeoSpatial (location based) Routing- We Tried

When I took over this project in 2013, one feature that appealed to me was geospatial  routing. Instead of wireless 9-1-1 calls being routed to a PSAP based on the cell tower/sector database, it would now be routed to the correct PSAP based on the location of the caller. (You NG9-1-1 technical types out there- you […]

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Google Can Now Provide Wireless 9-1-1 Location Information with its Android Operating System.

First-  It is important to remember that there can be three distinct issues involving wireless 9-1-1 calls :   Call Routing  (Having the 9-1-1 call routed to the correct PSAP) Enhanced Location Information (Phase II) Challenge Indoor Location Information Challenge With this recent Google announcement, we are only dealing with items number 2 and 3 above. The Google […]

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NextGen 9-1-1 Inside the PSAP

If your career is INSIDE the Public Safety Answering Point (PSAP), one question might be “How will NG9-1-1 help us do our job?” In speaking with Telecommunicators (those dedicated individuals that answer your 9-1-1 call), many identify the following to be important: Reduce the number of transfers– in other words, have the network route wireless 9-1-1 calls to the correct […]

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