FirstNet and NextGen 9-1-1

There is discussion in the 9-1-1 community regarding FirstNet and how it might relate to Next Generation 9-1-1. Here in Florida, we recently received a formal briefing on FirstNet. As a reminder- in the world of the First Responder, the current Land Mobile Radio (LMR) system for voice will remain.  The initial FirstNet deployments will be […]

Read More…

GeoSpatial (location based) Routing- We Tried

When I took over this project in 2013, one feature that appealed to me was geospatial  routing. Instead of wireless 9-1-1 calls being routed to a PSAP based on the cell tower/sector database, it would now be routed to the correct PSAP based on the location of the caller. (You NG9-1-1 technical types out there- you […]

Read More…

State 9-1-1 Boards and NextGen

  One aspect of FirstNet that I truly respect is the fact that they are funded, organized and empowered regarding their mission. They have the potential to positively impact Public Safety on a national level. Things are not as well defined with NextGen 9-1-1. At the state level, we currently have extremes regarding  9-1-1 Boards and […]

Read More…

Critical Infrastructure

    There are 16 specific sectors in the U.S. that are considered critical infrastructure. 9-1-1 is  part of the Emergency Services sector, as defined by Homeland Security. If you have a legacy PSAP (Public Safety Answering Point or 9-1-1 Center), you depend on the local telephone carrier to keep their central office equipment up and running during […]

Read More…

Ransom Attacks

  There are three broad categories of hackers: Destructive (crash a website, destroy data) Social Justice (Edward Snowden, WikiLeaks) Those that want to make a Profit  One of the popular tactics used by those in category 3  is to hack into a company database (such as Target) and steal credit card information. The hacker can then take these […]

Read More…

A Shout Out to NextGen Tech Support!

One of the greatest impacts the transition to Next Generation 9-1-1 will have is to those individuals providing technical support. So, let’s put this in perspective- below shows the traditional 9-1-1 system today. When a PSAP calls for support, the first thing the provider might ask for is the circuit information. Based on the diagram above, […]

Read More…

NextGen 9-1-1 Inside the PSAP

If your career is INSIDE the Public Safety Answering Point (PSAP), one question might be “How will NG9-1-1 help us do our job?” In speaking with Telecommunicators (those dedicated individuals that answer your 9-1-1 call), many identify the following to be important: Reduce the number of transfers– in other words, have the network route wireless 9-1-1 calls to the correct […]

Read More…