Critical Infrastructure

    There are 16 specific sectors in the U.S. that are considered critical infrastructure. 9-1-1 is  part of the Emergency Services sector, as defined by Homeland Security. If you have a legacy PSAP (Public Safety Answering Point or 9-1-1 Center), you depend on the local telephone carrier to keep their central office equipment up and running during […]

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When Your “backup” fails..

Last month a close associate of mine experienced two outages at one of his PSAP’s. The first event lasted over three hours, the second 15 minutes. All 9-1-1 calls were rerouted. The PSAP in question is served by two circuits. Supposedly physically diverse. During the conversion to IP in 2011, each circuit was physically routed into the […]

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