Here Comes the Cloud..

The recent release of the document “Recommended Best Practices for Supplemental 9-1-1 Location Data” by NENA, NASNA and iCert formally legitimizes the concept of having an additional data repository that can exist in the ‘cloud’ (the green oval in the diagram below), outside of the NextGen Core Services model.

RapidSoS was the first company to present a cloud based service offering (Clearing House) to the Public Safety community. Initially this is a way to push ‘supplement location data’ to 9-1-1 centers. However, once this connectivity into the 9-1-1 center exists, providers like RapidSoS will be able to provide additional data (vehicle crash, etc. but basically a LOT of different sources) to the centers. The centers will be in control of what data they will accept. A number of firms are lining up to connect their offerings to Rapids’ Clearinghouse. NO NextGen Network REQUIRED. This last statement is HUGE as 9-1-1 centers do not have to wait for a NG9-1-1 deployment to take advantage of this technology.

Diagram from the Best Practices Document

We can expect, in the next few months, that there will be a number of announcements by vendors offering ADR services.

3 thoughts on “Here Comes the Cloud..

  1. Jeff Robertson

    I feel multiple ADR providers will be a reality in the near future for sure. The challenge will be using the industry standard definitions and having this supplemental data integrated into the workflow of the 9-1-1 CPE, CAD, RMS, GIS or radio console vendors. This is no small task.

    I also believe certain ADR elements should be “tagged” for certain “roles” some video may be ideal for first responders in a law enforcement, Fire or EMS capacity but may not be helpful to dispatchers (or actually harmful), and some data elements may be useful post incident in compiling a report in RMS and using other data points to help solve a crime or detail an accident report or cause.

    I have heard a lot of folks think just “passing data” to the dispatcher is the answer, and I feel it’s more complicated than that.

    Bottom line I feel the best ADR providers will be those who have good technology, but more importantly understand the emergency response workflow. I feel this is not a technology issue, more of a workflow one.

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  2. @Fletch911

    Most certainly a bold new world Chuck. In addition to ADR’s in the cloud, we need to have a mechanism to feed them. this is why Apple and Google have opted to feed the RapidSOS ADR. So with that being said, is there room for competitive ADRs? That would be cumbersome for PSAPs as they may end up having to query different ADRs for different data. There is a big stake in the ground with Smartphones today, and Avaya has opted to ‘feed the cloud’ by using RapidSOS to populate the RapidSOS ADR with data from enterprise networks that includes things WE know about OUR devices, lat. long., building, floor, room, registered occupant, floorplans, hazmat, or even a picture of the entrance to help speed response.

    While some may say TMI! The fact of the matter is that we are simply advertising the data we have, it is up to an agency to operationalize that data to fit within their response guidelines.

    All we did was eliminate the problem of ‘I didn’t know’ . . . I have to admit, it was pretty cool to see floorplans show up in the VESTA Additional Data window, as well as Call Taker notes from the site, when we made this historic call on Feb. 6, 2019 at 13:30 Central.


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