By now, you may have seen the 9-1-1 segment from the HBO show “Last Week Tonight”. If you have not seen the clip, here is the link- but please be aware that this is HBO and there is no censoring as far as language… Last Week Tonight- 911
We normally only see 9-1-1 in the news when there is a specific problem with 9-1-1 technology (locating a 911 caller, 911 system failure, etc.). John Oliver looked at 9-1-1 location issues on a national level (calling out a few states in the process) and, in doing so, reached a much larger audience. The day after this segment aired, telco carriers and 9-1-1 staff nationwide were busy responding to inquiries from the media, as well as their own internal executive teams, in an attempt to clarify the issues.
Mark Fletcher explained the current situation in a recent NetworkWorld article
Given the current environment surrounding location, one can understand why app developers are creating alternatives to ‘simply dialing 9-1-1’ by creating innovative (well..sometimes) Smartphone apps.
The U.S. is the world leader in technology. Maybe a trip to Silicon Valley is in order?