When Your “backup” fails..

Last month a close associate of mine experienced two outages at one of his PSAP’s. The first event lasted over three hours, the second 15 minutes. All 9-1-1 calls were rerouted. The PSAP in question is served by two circuits. Supposedly physically diverse. During the conversion to IP in 2011, each circuit was physically routed into the […]

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Text to 9-1-1 and Language Translation

    In certain areas of the United States there are large segments of the local population that do not speak English. In 9-1-1 Call Centers (PSAP’s) today, it is common practice to have a third party language translation service under contract. For example, a 9-1-1 call is received and the call taker does not […]

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No Funded Plan for NextGen 9-1-1 in Your State?

In the perfect world there is a plan and approved funding for a NextGen ESInet –Emergency Services IP Network– in your State (disclaimer.. this is my personal opinion). This will serve as the public safety broadband network for all of the 911 centers (PSAPs). There is local control of the PSAPs, the state has simply removed a major technical hurdle by providing […]

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